Shipping & Returns

Shipping & Returns Policy

Last updated: [2026-03-09]

Thank you for shopping with us. This policy explains our shipping, returns, and refund procedures for orders shipped within the United States.

SHIPPING

1.1 Where we ship

We currently ship within the United States only.

1.2 Processing time

Orders are typically processed within 1-3 business days (Mon–Fri, excluding holidays). During peak periods (e.g., promotions, holidays), processing and delivery may take longer.

1.3 Carriers & tracking

We primarily ship via USPS. If pickup service is required, we may use FedEx. Tracking information will be emailed once your order ships.

1.4 Shipping Rates & Delivery Estimates (Continental US)

The continental US includes the lower 48 states and Washington, D.C.

Standard Shipping: $6.99 (Order up until $79.99)
Free Shipping: available on orders $80+ (after discounts, before tax)

Estimated delivery is typically 5-9 business days after shipment, depending on destination and carrier conditions.

1.5 Shipping to Remoted Area

We offer shipping to Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands. Shipping fees for these locations are shown at checkout and are based on the total shipping weight of your order. Delivery times may be longer than the continental US.

Alaska, Hawaii

Up to 1350g (≈ 3 lb): $14.99
Over 1350g (≈ 3 lb): $22.99
Puerto Rico, Guam, U.S. Virgin Islands

Up to 1350g (≈ 3 lb): $22.99
Over 1350g (≈ 3 lb): $34.99

1.6 Address accuracy

Please ensure your shipping address is complete and accurate (including apartment/unit number and ZIP code). We are not responsible for delays, delivery failure, or additional fees caused by incorrect or incomplete address information.

1.7 Undeliverable / returned-to-sender packages

If a package is returned to us due to an incorrect/incomplete address, refusal, or multiple failed delivery attempts, we can:

Reship the order (additional shipping fees may apply), or
Issue a refund minus any shipping/handling/return shipping costs incurred.

1.8 Order changes / cancellations

If you need to change or cancel an order, please contact us as soon as possible at sales@simplyo.co.kr with your order number. Orders can only be canceled or edited before they are fulfilled/shipped.

RETURNS & REFUNDS

2.1 Return window

You may request a return within 14 days of delivery.

2.2 Return eligibility

To be eligible for a return:

Items must be unused, unopened/sealed, and in original packaging.
Any free gifts included with your order must also be returned.
Returns sent without approval may be refused.

2.3 Non-returnable items

We do not accept returns for:

Opened or used items
Items not in original condition or missing original packaging
Final sale items (if marked as final sale)
Gift cards (if applicable)

2.4 How to start a return (approval required)

Email sales@simplyo.co.kr with:

Order number
Reason for return
Photos (required for damaged/incorrect items—see Section 2.7)

If your return is approved, we will email you instructions and either (a) a return shipping label or (b) confirm your self-purchased label.

2.5 Return label options

Option A — We provide a label

If approved, we will email you a return shipping label and simple instructions.

Option B — You use your own label

You may also purchase your own return label. In that case, please email us the tracking number in advance so we can identify your return upon arrival.

2.6 Return shipping fees & refund deductions

Return shipping costs may vary by distance/zone between your location and our warehouse.

Change-of-mind returns (e.g., ordered by mistake / no longer needed)

The customer is responsible for return shipping costs.
If we provide a label, the label cost may be deducted from your refund.

Outbound shipping fees: We DO deduct outbound shipping fees for change-of-mind returns (if paid on the original order).

Damaged / defective / wrong item

Please inspect your order upon delivery and contact us within 48–72 hours if the item is damaged, defective, or incorrect. If confirmed, we will provide the appropriate resolution.

2.7 Damaged/defective/wrong item — photo requirements

To help us resolve your issue quickly, please provide:

Photo of the outer shipping box with the shipping label/tracking visible
Photo of all items inside the box
Clear photo(s) showing the damage/defect/wrong item

2.8 Return inspection & refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved, refunds will be issued to the original payment method. Please allow additional time for your bank/card issuer to post the refund.